Terms & Conditions - Hilltop Hideaways
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Terms & Conditions

To ensure everyone enjoys their stay with us

Please see below our terms and conditions:

1. Payment

Booking payments are made in 2 stages. A 20% non-refundable deposit will be taken at time of booking and then full payment is taken 6 weeks before your stay commences. In the event of cancellation within 4 weeks before the start of your stay, the entire amount will remain payable and no refunds will be given. In case of premature termination of the stay, the entire booking amount will remain payable and no refunds will be given.

2. Check in/check out

Check in time is after 3pm on the day of your booking. Guests are welcome on site before then, to hang out in the farm shop/café but your tents/ cabins shepherds hut will not be accessible until after 3pm. Check out time must be before 11am on your departure date.

3. Smoking

Smoking is strictly prohibited inside the bell tents, cabins or Shepherd’s hut. If any evidence is seen of this, a £100 fee will be charged for cleaning. Please remember that you are staying in a working farm, so please do not leave cigarette butts on the floor, please dispose of them mindfully.

4. Liability

Whilst we will do everything we can to ensure you have a great stay, Hilltop Hideaways can accept no liability for theft, loss or damage, of whatever nature, during or as a result of a stay on our site.

5. Campfires/BBQ’s

BBQ’s are allowed on site in the BBQ area and can be hired from Hilltop Hideaways for a small fee. There is a fire pit in the BBQ area, along with chimenea’s for use by our guests. These must stay in the BBQ area at all times. Campfires are not allowed anywhere on the site. If campfires are lit, they will be extinguished and you will be asked to leave the site.

6. Dogs

Family friendly dogs are welcome on the site but must be kept on a lead at all times. We allow dogs in bell tents and bring your own tent pitches but they are not allowed to stay in the cabins or Shepherd’s hut.

7. Noise

We want you to enjoy your stay here with us as much as possible. If you are sharing the site with others, please be considerate to your neighbours. This is a small, family friendly site, so please do not play loud music after 10pm.

8. Group bookings

If you would like to make a group booking, then please email stay@hilltophideaways.com We do not accept hen or stag parties.

Thanks very much for staying with us, we hope you have a fantastic time.